Frequently Asked Questions

We are based in Alton in Hampshire, but regularly travel all over the South of England – and beyond!

Yes – depending on the service that you require, we can visit to conduct a site survey to see exactly what is needed before commencing work, especially useful for quoting purposes.

The rules have changed regarding what can be discharged into the ground. Under the new Environment Agency Septic Tank General Binding Rules, if you have a specific septic tank that discharges to surface water (river, stream, ditch, etc) you are required to upgrade or replace your septic tank treatment system to a full sewage treatment plant by January 2020.

If you would like your system checked to see if it is compliant, or your cesspit requires an update, we can help. Call 01420 561661 or email sales@altonfs.com

Whatever service you require, Alton Facility Services can meet your needs and always work to the highest standards.

We supply, install, repair and service commercial and residential pumps, cesspits, water treatment systems, sewage and stormwater pump stations and more.

With over 120 years of combined experience, our engineers have the skills and expertise to recommend products and services tailored to you. We work closely with the best manufacturers to provide fast, effective, and affordable solutions.

Alton Facility Services offers a round-the-clock emergency breakdown service. If you need urgent pump repair or drain clearance, our on-call engineers aim to be with you fast. Call 01420 561661 now.

Yes. We provide high-definition CCTV drain surveys to inspect drains, detect faults and produce clear reports with findings and recommendations.

Surveys are ideal for diagnosing recurring issues, locating structural defects and supporting homebuyer or landlord inspections.

A CCTV drain survey typically includes access assessment, cleaning or jetting where required for visibility, and a high-definition camera inspection.

We identify defects such as cracks, root ingress or blockages and provide a report with video, images and clear recommendations. Drain mapping and location tracking can also be included where required.

We clear blocked drains using professional methods such as high-pressure water jetting, supported by CCTV diagnostics to confirm the cause.

This allows us to prevent repeat issues and identify deeper problems such as root intrusion or damaged pipework where repairs may be required.

Yes. We assess septic systems against current Environment Agency requirements and advise on any upgrades or changes needed to meet legal and environmental standards.

This can include inspections, compliance guidance and practical recommendations.

Response times depend on the issue, location and current workload.

For urgent drainage failures and pump emergencies, we prioritise rapid attendance and often aim for same-day support across our core South of England coverage.

Yes. Alton Facility Services is fully qualified and insured.

Our engineers deliver professional drainage and pump services with a strong focus on quality workmanship, compliance and safety.

Yes. We work across both domestic and commercial sectors, including homeowners, landlords, property managers and commercial sites.

We provide both reactive emergency support and planned services depending on system and site requirements.

Yes. We offer planned maintenance and breakdown contracts, along with servicing and repairs for pumps and drainage systems.

Planned maintenance helps reduce failures, improve reliability and support ongoing compliance.

You can contact Alton Facility Services by phone on 01420 561661 or by email at sales@altonfs.com.

You can also use the contact forms on our website to request a callback or submit an enquiry.