Privacy Policy

At Alton Facility Services, we take your privacy seriously. This policy outlines what information we collect, how we use it, and your rights regarding your personal data.

1. Information We Collect

We may collect personal information you provide to us, such as your name, email address, phone number, and address when you fill out a form or contact us directly through our website.

2. How We Use Your Information

We use the information to respond to enquiries, provide services, and send important updates related to your query or project. We do not sell or rent your information to third parties.

3. Legal Basis for Processing

We process your personal data based on the lawful grounds of:

• Consent: When you voluntarily provide your information through our website forms.
• Legitimate interest: When it is necessary for us to respond to enquiries, provide quotes, or deliver our services.

4. Data Retention

We retain personal information only for as long as necessary to fulfil the purposes outlined in this policy, including satisfying legal, accounting, or reporting requirements. Typically, we retain enquiry data for up to 12 months unless an ongoing service relationship exists.

5. Cookies & Analytics

We use cookies and standard analytics tools (such as Google Analytics) to understand website traffic and improve our services. These tools do not collect personal information that directly identifies you.

6. Social Media & API Access

Our admin system may post updates to our social media channels including Facebook, LinkedIn, and X (Twitter) through secure API connections. We do not access, store, or share user data from these platforms.

7. Data Security

We take appropriate measures to protect your data using secure servers and limited access to information. Emails and form submissions are protected through SSL encryption.

8. Your Rights

Under UK GDPR, you have the following rights regarding your personal data:

• The right to access the information we hold about you
• The right to correct inaccurate or incomplete information
• The right to request deletion of your data
• The right to restrict processing in certain circumstances
• The right to data portability
• The right to object to processing based on legitimate interest

To exercise any of these rights, please contact us at contact@altonfs.com.

9. Supervisory Authority

If you believe we have not handled your data correctly, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO):

https://ico.org.uk/make-a-complaint/

10. Contact Us

If you have any questions about this Privacy Policy, please contact us:

• By email: contact@altonfs.com
• By phone: 01420 561661
• By post: Alton Facility Services, Unit 4, Chase Industrial Estate, Alton, Hampshire GU34 2QX

Last updated: June 2025